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Can no longer get to the Web interface on older F16V3

Started by Hannibal70506, June 20, 2022, 11:17:54 AM

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Hannibal70506

I am having no luck getting back to the web interface on one of my older F16v3's that I had used on a 5V mega tree.  I have tried setting a static IP and getting to it that way, I have set it to DHCP and let the router set the IP address.  But no luck when I put that IP in Firefox to get it called up.  The controller will operate in test mode.  I have three other Falcons and a really old AlphaPix and have no problems with them. 

I have done a hard reset of the board and updated the firmware to the latest version with no luck - the firmware update went fine and like I said the board will get an IP assigned with DHCP turned on, but when I ping that IP even from the command prompt it just times out.  All of the menus available on the OLED appear to work as well. 

Am I missing something or is the board just bad?  If it's bad might it be fixable?  The only thing I have not tried is to update the channel info from FPP - but I really need to get to the interface to make changes.

thanks in advance

L1011

I presume you have confirmed the DHCP address is indeed the correct address and that it's pingable from the device you're attempting to pull up the GUI with? 
Newbie for 2016 using FPP, F16v2r, F4v2, and WS2811 bullet pixels.

JonD

Make sure you do not have a bad switch port or cable. 

The IP should be able to be configured from the F16V3 display panel.  Take a known working patch cable and plug a laptop directly into the ethernet port of the F16V3.  Give the laptop a static IP address in the same network range.  For example 192.168.1.10 on the controller, and 192.168.1.15 on the laptop, both with 255.255.255.0 subnet mask. 

If that does not get you a connection you might try flashing the F16V3 board with a new image.


Hannibal70506

Quote from: L1011 on June 20, 2022, 07:18:08 PMI presume you have confirmed the DHCP address is indeed the correct address and that it's pingable from the device you're attempting to pull up the GUI with?
yes - IP is correct - and on the same subnet - before I asked the question I pretty much threw everything I had at this.   New cable, direct to PC with static IPs, DHCP to both online and offline router just to make sure I wasn't fat fingering the settings.  I just can't get to the GUI or ping the IP - crazy because the router is seeing the board and assigning an IP that then shows up on the OLED.

Hannibal70506

Quote from: JonD on June 21, 2022, 05:48:40 AMMake sure you do not have a bad switch port or cable.

The IP should be able to be configured from the F16V3 display panel.  Take a known working patch cable and plug a laptop directly into the ethernet port of the F16V3.  Give the laptop a static IP address in the same network range.  For example 192.168.1.10 on the controller, and 192.168.1.15 on the laptop, both with 255.255.255.0 subnet mask. 

If that does not get you a connection you might try flashing the F16V3 board with a new image.


When you say "flashing the F16V3 board with a new image" do you mean firmware? 

JonD

Quote from: Hannibal70506 on June 21, 2022, 09:01:42 AMWhen you say "flashing the F16V3 board with a new image" do you mean firmware?
Yes... which I see now that you have already tried that.  If the board is taking a new IP, able to be reset to DHCP, and will take a new firmware... sounds like the board is working. 

Quote from: Hannibal70506 on June 20, 2022, 11:17:54 AMand like I said the board will get an IP assigned with DHCP turned on
What IP are you getting when set to DHCP?  If you are getting a valid DHCP address then your network card is working... try another computer or browser.  If you are getting a 169.254.X.X address that typically means it can not detect a DHCP server.

If it is getting a valid DHCP address you should be able to ping the controller.

L1011

Since it doesn't appear to be a network issue, perhaps trying either a different browser or maybe flushing the cache of the browser? IDK, I'm grasping at straws here...
Newbie for 2016 using FPP, F16v2r, F4v2, and WS2811 bullet pixels.

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