can not connect to controller

[tavis009@yahoo.com]

Hello, 

having an issue with my controller. I have a F16V3 Pixel Controller - Ready to Run - Pigtail Type : xConnect (Falcon/HC), Voltage : 12V, and when I try and connect to the controller it says timed out. Not sure how to fix this issue. Any suggestions would be greatly appreciated. 

[JonD]

when I try and connect to the controller it says timed out. Not sure how to fix this issue.

Is this a typical web browser can't find the device error (see below), or is the timeout coming from the controller?
-----------------------------------------
The connection has timed out
The server at 192.168.12.25 is taking too long to respond.
    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer's network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
-----------------------------------------
It sounds like a network communication error.  V3s are prior generation, so have you had this controller a while, or is it new/new to you? 

What is the IP address of the F16V3 controller? (The LCD on the controller should show you what the IP address is)

IP Address:
Subnet Mask:
Gateway/Router:
Wifi or ethernet cable:

What is the IP address of the device your trying to connect from?

Laptop/Desktop/Table/Cell/FPP/FPP Proxy:
IP Address:
Subnet Mask:
Gateway/Router:
wifi or ethernet cable:

How are the two devices connected?  Are you taking a patch cable and plugging the laptop(?) directly into the F16V3, or do you have them both plugged into a switch?  Which RJ-45 port are you connecting to on the F16V3?