F16V4 Hangs on Falcon Christmas Logo

[eLa]

I have an F16V4 v1.01 used all last Christmas season, and functional for nearly two weeks this year, driving an 8 input, 2400 pixel mega tree and chain of differential receivers.

 
Problem:
After resetting a tripped GFCI receptacle (presumably due to irrigation sprinklers soaking an extension cord) that powers the two 12V power supplies and the controller and associated pixels, the controller was reported as OFFLINE on the wired network, and the onboard OLED display was "hung" at the Falcon Christmas logo.
No onboard button operation would change the logo display.
All leds and 12 vdc power appeared to be normal.
However, no network connector leds were illuminated.
ESP shows red led and flashing blue led.
 
Troubleshooting:
Powered off and on numerous times – same hung logo condition resulted
Updated firmware – appeared to complete normally as expected – then again "hung" on Falcon Christmas logo
Xlights Zoom Room conversations suggested factory reboot – numerous attempts with the three different configurations of buttons attempted – onboard display then "hung" at "resetting 16 (32)(42) ports ."
Powering off, then on – display again hangs at Falcon Christmas logo

Any troubleshooting suggestions?

Or does my controller have a major failure?

[JonD]

I would reach out to Falcon Controller support.  Based on how it stopped working, and that you have already updated the firmware, sounds like hardware issue to me.  Sometimes David can still fix it though, so think it would be worth reaching out to him.

https://pixelcontroller.com/store/contact-us

[darylc]

I wonder if its a power problem.

I'd remove all cables from the f16v4 (power, network, pixel etc), apply power from a different power supply to those two, and see what happens.